NB
Nozipho B
1 reviews | Active since Aug 2012
19 Jan 2021, 10:33
Bad Service
My order has been with your couriers since the 12th of January 2021, please find out from them if they intend to deliver or if I must just cancel. I called your call centre yesterday morning and I was advised a mail would be sent to them. I just tracked online now and there are no changes.
Helpful (0)
Replies (6)0
Replies (6)
TFG's replyOfficial
19 Jan 2021, 11:36Dear Nozipho Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply19 Jan 2021, 11:36
Official
Dear Nozipho Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
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Nozipho B's updateReviewer Update
21 Jan 2021, 10:05 THE WORST SERVICE EVER!!!
I had to call your call centre AGAIN today, because no one has bothered to contact me, only for your agent Shaqueel to tell me your couriers have lost my parcel.
I told him the order was placed last week because I need my items for this weekend, his response was that there's nothing that can be done and that he is sending an email to the couriers so that they can refund me and then the line went dead.
Now I don't know if the mail has been sent, I don't know when I will be receiving my refund and, because of your ****py service, i will not have my items this weekend.
Question: If i had not made a followup call todays, when was i going to find out that your couriers have lost my parcel cause your tracking system still shows that it's still with the couriers?
THANKS FOR NOTHING!!!
I had to call your call centre AGAIN today, because no one has bothered to contact me, only for your agent Shaqueel to tell me your couriers have lost my parcel.
I told him the order was placed last week because I need my items for this weekend, his response was that there's nothing that can be done and that he is sending an email to the couriers so that they can refund me and then the line went dead.
Now I don't know if the mail has been sent, I don't know when I will be receiving my refund and, because of your ****py service, i will not have my items this weekend.
Question: If i had not made a followup call todays, when was i going to find out that your couriers have lost my parcel cause your tracking system still shows that it's still with the couriers?
THANKS FOR NOTHING!!!
NB
Nozipho B's update21 Jan 2021, 10:05
Reviewer Update
THE WORST SERVICE EVER!!!
I had to call your call centre AGAIN today, because no one has bothered to contact me, only for your agent Shaqueel to tell me your couriers have lost my parcel.
I told him the order was placed last week because I need my items for this weekend, his response was that there's nothing that can be done and that he is sending an email to the couriers so that they can refund me and then the line went dead.
Now I don't know if the mail has been sent, I don't know when I will be receiving my refund and, because of your ****py service, i will not have my items this weekend.
Question: If i had not made a followup call todays, when was i going to find out that your couriers have lost my parcel cause your tracking system still shows that it's still with the couriers?
THANKS FOR NOTHING!!!
I had to call your call centre AGAIN today, because no one has bothered to contact me, only for your agent Shaqueel to tell me your couriers have lost my parcel.
I told him the order was placed last week because I need my items for this weekend, his response was that there's nothing that can be done and that he is sending an email to the couriers so that they can refund me and then the line went dead.
Now I don't know if the mail has been sent, I don't know when I will be receiving my refund and, because of your ****py service, i will not have my items this weekend.
Question: If i had not made a followup call todays, when was i going to find out that your couriers have lost my parcel cause your tracking system still shows that it's still with the couriers?
THANKS FOR NOTHING!!!
NB
Nozipho B's updateReviewer Update
21 Jan 2021, 10:39No one has contacted me so please enlighten me, what have you resolved?
Dear TFG Customer,
This notification serves as confirmation that your feedback / request has been resolved by TFG on 21-Jan-2021 with reference number RM291404, relating to your:
Ecommerce feedback / request
For queries contact us and provide your reference number RM291404.
Kind regards,
TFG
Dear TFG Customer,
This notification serves as confirmation that your feedback / request has been resolved by TFG on 21-Jan-2021 with reference number RM291404, relating to your:
Ecommerce feedback / request
For queries contact us and provide your reference number RM291404.
Kind regards,
TFG
NB
Nozipho B's update21 Jan 2021, 10:39
Reviewer Update
No one has contacted me so please enlighten me, what have you resolved?
Dear TFG Customer,
This notification serves as confirmation that your feedback / request has been resolved by TFG on 21-Jan-2021 with reference number RM291404, relating to your:
Ecommerce feedback / request
For queries contact us and provide your reference number RM291404.
Kind regards,
TFG
Dear TFG Customer,
This notification serves as confirmation that your feedback / request has been resolved by TFG on 21-Jan-2021 with reference number RM291404, relating to your:
Ecommerce feedback / request
For queries contact us and provide your reference number RM291404.
Kind regards,
TFG
NB
Nozipho B's updateReviewer Update
21 Jan 2021, 11:09The email below refers...please tell me how are going to see the transaction on my bank statement when I used my TFG card?
Kindly forward us your bank statement to *** as the automated refund failed. Kindly note our bank matching team need to see your full bank details as well as the relevant transaction on your statement. You may censor out the remainder of the bank statement. Kindly use the reference in the subject line “Refund of P***
Kindly forward us your bank statement to *** as the automated refund failed. Kindly note our bank matching team need to see your full bank details as well as the relevant transaction on your statement. You may censor out the remainder of the bank statement. Kindly use the reference in the subject line “Refund of P***
NB
Nozipho B's update21 Jan 2021, 11:09
Reviewer Update
The email below refers...please tell me how are going to see the transaction on my bank statement when I used my TFG card?
Kindly forward us your bank statement to *** as the automated refund failed. Kindly note our bank matching team need to see your full bank details as well as the relevant transaction on your statement. You may censor out the remainder of the bank statement. Kindly use the reference in the subject line “Refund of P***
Kindly forward us your bank statement to *** as the automated refund failed. Kindly note our bank matching team need to see your full bank details as well as the relevant transaction on your statement. You may censor out the remainder of the bank statement. Kindly use the reference in the subject line “Refund of P***
NB
Nozipho B's updateReviewer Update
21 Jan 2021, 11:17I don't accept this....as I said, I need those items for this weekend. I need that refund now so that I can buy again.
On Thu, Jan 21, 2021 at 11:12 AM <***> wrote:Good Day Nozipho
Thank you for your email.
A refund request was submitted & will be processed within 3-5 working days.
Once refunded successfully we will email you the credit note.
Apologies for the inconvenience caused.
Kind regards TFG Online Support Team TFG Financial Services
On Thu, Jan 21, 2021 at 11:12 AM <***> wrote:Good Day Nozipho
Thank you for your email.
A refund request was submitted & will be processed within 3-5 working days.
Once refunded successfully we will email you the credit note.
Apologies for the inconvenience caused.
Kind regards TFG Online Support Team TFG Financial Services
NB
Nozipho B's update21 Jan 2021, 11:17
Reviewer Update
I don't accept this....as I said, I need those items for this weekend. I need that refund now so that I can buy again.
On Thu, Jan 21, 2021 at 11:12 AM <***> wrote:Good Day Nozipho
Thank you for your email.
A refund request was submitted & will be processed within 3-5 working days.
Once refunded successfully we will email you the credit note.
Apologies for the inconvenience caused.
Kind regards TFG Online Support Team TFG Financial Services
On Thu, Jan 21, 2021 at 11:12 AM <***> wrote:Good Day Nozipho
Thank you for your email.
A refund request was submitted & will be processed within 3-5 working days.
Once refunded successfully we will email you the credit note.
Apologies for the inconvenience caused.
Kind regards TFG Online Support Team TFG Financial Services
NB
Nozipho B's updateReviewer Update
21 Jan 2021, 11:20I find it unfair that, after making me wait an entire week for a parcel that you lost and failed to inform me, you expect me to wait another 3 to 5 working days. I don't ccept that, please reund me immediately.
NB
Nozipho B's update21 Jan 2021, 11:20
Reviewer Update
I find it unfair that, after making me wait an entire week for a parcel that you lost and failed to inform me, you expect me to wait another 3 to 5 working days. I don't ccept that, please reund me immediately.