NPB
Nelly Pearl Buthelezi-Zondo
1 reviews | Active since Aug 2022
10 Jun 2023, 12:01
Bad service
*********** customer service. It sucks. I no longer wish to deal with them.
Helpful (0)
Replies (3)0
Replies (3)NPB
Nelly Pearl Buthelezi-Zondo's updateReviewer Update
10 Jun 2023, 17:48I have opened an account online, but I only receive in-store vouchers? I hardly buy in person, unless I want something and I'm at the mall. The total of R1500 vouchers I have now will only go to waste. Is it reasonable? Can't I be compensated for this, at least get 50% of it being online?
I was so looking forward to use my account, but this is disappointing for the first time experience with your brand. A day light ******* and a red flag. I'm not impressed with your services.
Again, why this card can't buy online, because it doesn't?
I so wanna close this account and try somewhere else.
Again, why this card can't buy online, because it doesn't?
I so wanna close this account and try somewhere else.
NPB
Nelly Pearl Buthelezi-Zondo's update10 Jun 2023, 17:48
Reviewer Update
I have opened an account online, but I only receive in-store vouchers? I hardly buy in person, unless I want something and I'm at the mall. The total of R1500 vouchers I have now will only go to waste. Is it reasonable? Can't I be compensated for this, at least get 50% of it being online?
I was so looking forward to use my account, but this is disappointing for the first time experience with your brand. A day light ******* and a red flag. I'm not impressed with your services.
Again, why this card can't buy online, because it doesn't?
I so wanna close this account and try somewhere else.
Again, why this card can't buy online, because it doesn't?
I so wanna close this account and try somewhere else.
TFG's replyOfficial
10 Jun 2023, 18:30Hello Nelly,
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
TFG's reply10 Jun 2023, 18:30
Official
Hello Nelly,
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
TFG's replyOfficial
11 Jun 2023, 17:04Hello Nelly,
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
TFG's reply11 Jun 2023, 17:04
Official
Hello Nelly,
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.