1 reviews | Active since Jul 2017

26 Jul 2017, 12:23

BAD SERVICE

<p>Firstly I was very excited to apply for my TFG account, I did everything online where I had to resend my payslips about 4 times because they can't read the dates.... after that my application was successful after 2 weeks. The sms said I have to go to my nearest store to fetch my card, so I went to canal walk foschini branch straight after work and when I got there they said they can't help me because the head office closed at 18h00. Now I want to now???? How am I supposed to get my card if I work Monday to Sunday....I am very busy during the day so I thought it would be quicker to whatsapp TFG as I am on the phone all day and can't answer all my calls. I have sent so many whatsapp messages and all I get back is that an agent will be with me shortly...Currently I am still waiting. After all this I don't even want a TFG account anymore. Unproffesional people in the shops and bad service with the whatsapp agents. Thank you TFG. </p>

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Replies (1)
TFG
TFG's reply26 Jul 2017, 13:31
Official

Good day lee-anne-crous

Thank you for your comment.

The information has been brought to our attention and will be escalated to the New Accounts Department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team