1 reviews | Active since Jul 2017

04 Jul 2017, 10:06

Bad service

<p>I paid for my account on saturday 1 July 2017 at @home store in sandton city. Today I received a sms telling me my account is overdue. I call customer care and they told me to go the store. Then I call the store the first time and got fowared with no answer. I called the second time and spend 10 minutes comfirming that I did pay but it was theyre error. So I call customer care and explain it and they told me to go the store. Like I dont have a job and thati need to fix theyre mess. Poor serive all round and wouldn't recommend that you get a TFG account. Just purchase in cash. Worst customer service.</p>

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Replies (2)
TFG
TFG's reply04 Jul 2017, 16:20
Official

Good day lesedi-mogale

Thank you for your comment.

The information has been brought to our attention and will be escalated to the @Home Operations department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team

TFG
TFG's reply04 Jul 2017, 16:20
Official

Good day lesedi-mogale

Thank you for your comment.

The information has been brought to our attention and will be escalated to the @Home Operations department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team