Bad service

I'm really disappointed with the way that TGF does its online business this is the 2nd time i purchase an item online with Sportscene and after accepting the order and taking my money form my account they come back 4 days later telling me the item is out of stock, worse of all they don't even have the decency to reverse the amount taken from my account i still have to pay for ... i'm utterly annoyed by the complacency that comes with online customer satisfaction, guys i had ordered Redbat face masks from Sportscene a month ago it was a special for 2 For R99 i got charged R150 plus delivery but only received one mask, when i check my account statement there was never a refund made for the 1 mask i didn't receive coz it was out of stock. Guys please do the right thing because im tired of paying for stuff i dont have. Just reverse the money taken from my account. Including The R500 taken for a jean that i was told was out of stock 4 days after i made the purchase