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Sinako B

1 reviews | Active since Feb 2018

20 Mar 2018, 13:41

Bad quality goods and bad Service from TFG

Good day

It is with great regret to write this review as I have been a lifelong client of TFG, particularly Charles&Keith as I have recently got a bag for my birthday in Junuary and noticed that one side of the button that is decor in front was damaged. I purchased this bag in Bloemfontein where I do not reside and upon my visit back on 2 March I took the bag to the branch and for the store manager’s attention, who profusely refused to help and claimed that I had intentionally caused the damage.

I am not only dissatisfied by the quality of the bag but appalled by the service I have received. TFG has not rep**** to my email where I have communicated the above.

Kindly see attached pictures of the damaged bag among other items I have bought from your store over the years and are still in good condition.

0
Replies (7)
TFG
TFG's reply20 Mar 2018, 14:12
Official

Good day sinakobomela

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers from our stores or our products!

We’ve passed your details on to the manager who will be in touch with you directly to sort this out.

Thanks,

The Customer Service team

SB
Sinako B's update20 Mar 2018, 14:36
Reviewer Update
Thank you for your prompt response. I have already gotten a call from your head office and kind assistance from Mellisa who has lodged a formal complaint on my behalf. I look forward to have the matter resolved. Warly, Sinako
SB
Sinako B's update20 Mar 2018, 14:36
Reviewer Update
Thank you for your prompt response. I have already gotten a call from your head office and kind assistance from Mellisa who has lodged a formal complaint on my behalf. I look forward to have the matter resolved. Warmly, Sinako
SB
Sinako B's update29 Mar 2018, 10:50
Reviewer Update
I have not gotten the promised feedback and assistance from TFG in the past week. Kindly assist accordingly.
TFG
TFG's reply29 Mar 2018, 16:08
Official

Good day sinakobomela

We apologise for the delay in response.

Our Operations department has confirmed that they will be contacting you.

Thank you

Customer Support Team

SB
Sinako B's update05 Apr 2018, 08:31
Reviewer Update
Good day I was asked by Candace to send an e-mail last week in order for my complaint to be resolved and I did. I since got no response from her and sent a follow up email and still have not received any response. From this thread it is clear that the promises to attend to my query are merely a front and it stands that TFG does not value its customers as bad quality service is continuously given to customers.
TFG
TFG's reply05 Apr 2018, 08:50
Official

Good day sinakobomela

Please accept our apologies for the inconvenience caused.

You will receive a call shortly with feedback.

Regards

Customer Support Team