1 reviews | Active since Jan 2021
Bad pathetic service and inconsistency
Jet Stores is tarnishing TFG's name , I'm a foschini customer fr decades and have never had any problems I do laybe's all the time and have never encountered any difficulty but Jet stores. I specifically have a problem with Jet store Protea Glen Mall last month I wanted to make a laybye for items worth R300 and was told their minimum amount for laybe is R500 and I left the items, two weeks back I was at Westgate mall I wanted to laybe 2 items and was told the minimum amount is R500 I left the items but when I requested to make a laybye at Maponya Mall for items less than R500 they did it with pleasure I received an exceptional service without attitude trust me, yesterday I was at Jet Bars yoh that store is worse is like tarven I took two tracksuits to the till and got through to this very rude lady who was wearing a crop top showing off her belly and she told their laybe minimum amount is R500 with attitude and I asked her to set the items aside for me and she said she would set the items aside if I ask her yoh I was so disappointed and left them there. Those cashier's needs to be trained . My question is if Jet is TFG why is there a specific minimum amount on the 3stores namely Protea Glen Mall, Westgate and Bars mall I think this an abuse customers but thanks to Jet Maponya for complying with TFG policies. You know at Foschini I laybe with as little as R200 without hustles
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
today is the 17th, I logged the query on the 5th of June but still have not gotten any response. TFG service is really disappointing.
today is the 17th, I logged the query on the 5th of June but still have not gotten any response. TFG service is really disappointing.
