PS
Percival S

1 reviews | Active since Feb 2012

26 Sept 2019, 18:45

Bad online tricks

Good day I received a PAY25 voucher code from Markham today to be used only today. I searched the store to buy something and use my 25% off but ended up on Fochini website. Here I also found some items. Two of them with a promotion of BUY 2 FOR R99. The sticker next to the 2 items also stated that this voucher code will be app**** at checkout. To my surprise I could not find any space at checkout to apply my vouchers. First item R450 Second item R150 (BUY 2 FOR R99) Third item R150 ( BUY 2 FOR R99)

To my surprise the Total is R750. Yet I am forced to continue and complete checkout with the hopes that my vouchers will apply. No prevail.

I tried to cancel my order immediately but could not. Lol. I tried again at Markhamy , buying an item for R170 just to use my PAY25 voucher. I choose the option to collect it at TFG store. This option is for free. The other is R50 to your door. When I checkout my balance was R220. I went back and choose the Mall again. Still the same. They wanted to force me to use the standard door delivery option because I would spent too little on this shopping. I had to cancel because I refuse to be taken for granted. I never got to use my 25% off.

0
Replies (1)
TFG
TFG's reply27 Sept 2019, 09:01
Official
Good day Percival 

We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce team for urgent assistance.

Your reference number for this escalation is RM200896. 

Kind regards
The Customer Support Tea

Best regards,