Bad Online Shopping service

I ordered a phone through TFG Online Shopping, and it took a week plus me sending in an email before they told me there were problems with my order. Then they told me the order was cancelled, before sending another email saying it was delayed instead. Finally, the next day they called me to say it is definitely cancelled. All that jerking me around and bad information, plus the fact that they may not have even informed me if I didn't contact them is terrible and has made it so I never use their services again.