SM
Sibongile M
1 reviews | Active since Aug 2018
08 Dec 2021, 14:23
BAD ONLINE SHOPPING EXPERIENCE
Currently experiencing a bad online shopping experience. I bought items online and not even 50% of the items were delivered. I was charged interest for the undelivered items twice already, and expected to pay for another interest for items that were never delivered to me. I have been trying to get TFG to resolve this issue for 3 full months and no luck as of yet. I will never use TFG online shopping platform, this is happening for the second time.
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Replies (2)
TFG's replyOfficial
08 Dec 2021, 17:21Good day Sibongile
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply08 Dec 2021, 17:21
Official
Good day Sibongile
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
SM
Sibongile M's updateReviewer Update
13 Dec 2021, 09:40My issue has been resolved, thank you.
SM
Sibongile M's update13 Dec 2021, 09:40
Reviewer Update
My issue has been resolved, thank you.