Bad online service TFG

Really regret purchasing online for sneakers at sportscene, realized after paying that it defaulted to color that I didn’t select. Canceled order immediately but still no refund back to my account. Then went to Eastgate store and found the color I want but will have to wait 10days for my refund and I doubt the store will be able to keep stock for me for that long. Call center consultant wasn’t helpful even requested that they make a me a voucher so I can go buy at the store but apparently that’s not possible. Really bad service they need to move with the times and satisfy customers coz they really don’t care. No notifications that the order is indeed canceled or when will will get my money back. Can’t gift family now