NM
Nhlalala M
1 reviews | Active since May 2019
14 Dec 2022, 13:03
Bad Online Service Providers
I am extremely fuming right now based on service that I received from TFG. I bought an item online, but they then delivered a wrong one. Since morning, they have been giving me a run around and wasted my airtime as they have failed did to assist me.
I am extremely ****ed with services that they have provided. I am sick and expected to run around stores that not within my reach in order to get an exchange. I have been treated unfair and I am not happy with their service. I totally disappointed in them.
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TFG's replyOfficial
14 Dec 2022, 17:16 Good day Nhlalala
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, on the reference number you provided.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, on the reference number you provided.
Warm regards TFG Customer Support Team
TFG's reply14 Dec 2022, 17:16
Official
Good day Nhlalala
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, on the reference number you provided.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, on the reference number you provided.
Warm regards TFG Customer Support Team