VD
Vienna D
1 reviews | Active since Jul 2010
13 Dec 2021, 16:14
Bad online service goods not delivered
I made 2 orders online (26 Nov and 10 Dec) and not notified my order was cancelled. I have to go online and see that order is cancelled with no communication to the customer. Bad service from Foschini group. Unacceptable. Call centre suggests I go to store. What is the point of an online service if I may ask in the middle of a pandemic where people would rather be home.
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
14 Dec 2021, 07:47 Dear Vienna
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply14 Dec 2021, 07:47
Official
Dear Vienna
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team