Bad Foschini Account Service

There was ***** on my Foschini account in February 2024 this year, as my account was cleared in January 2024 according to me there was no outstanding amount. I didn’t receive any form of communication from Foschini telling me there was an outstanding amount. I went to Foschini in June 2024 to buy something just to discover there was ***** on my account with an outstanding amount of R1200. I immediately reported the ***** in the shop & since then I’ve been struggling to get some dispute forms from Foschini to take to the police station…for 6 weeks I call everyday just to hear I wil receive the forms in the next 2-10min. This morning 19 September 2024 was the first time a lady at the forensic department of Foschini told me, Foschini has a term’s & condition’s for ***** report in only 30 day’s, she advised me to contact the ombudsman. For over 15 years I’ve bean a client at Foschini, this is very bad service from them….my account is blocked now at Foschini, but I would not be surprised if I will be blacklisted also because of no communication to let me know of the outstanding amount to report the ***** earlier.