1 reviews | Active since Aug 2018
Bad experience with TFG INSURANCE
I submitted a claim in one of their stores and I was told that I will receive an SMS they also gave me Monitor's contact so that I can also follow up on the claim what frustrates me is the length of time that they take in order to process the claim just bear in mind I'm also running a business just like them and how am I expected to run a business without a cell phone,the worst part I called their monitor for the follow up but the consultant that picked up the phone asked me to hold the line while he was checking the status of the claim,I was on the line for 6 minutes it could've been more just that the airtime was finish so I could not continue with the call, I mean what is the point of insuring your phone if it's still gonna be a hustle to get a new one in times of need?
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team