ZM
Zizipho M
1 reviews | Active since Oct 2019
14 Jan 2021, 07:47
Bad experience with Online Order
I bought a watch online on 1 January 2021, they failed to send me the order details nor tracking details. I called again on the 4th of January to find out the status of the order but I was instead told it was out of stock and a refund is processed and I have never received it till today. Whenever I call they cannot locate this order now.
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TFG's replyOfficial
15 Jan 2021, 08:28Dear Zizipho Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply15 Jan 2021, 08:28
Official
Dear Zizipho Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team