BAD EXPERIENCE WITH CELLPHONE INSURANCE!!!!!!

I purchased a new device from a TFG store on the 12/05/2021 and was told i had 30 days from the purchase date to decide if i wanna take insurance. I came back to the store on the 29/05/2021 to take out cover for the device. The lovely people at the store were very helpful. They gave me a copy of the documents confirming that the cover commences on the 29/05/2021. Because i was on debit order payments, i was advised that the first payment should be on the month of July 2021. To my surprise, there has not been any deductions made on the agreed upon date and when i called TFG, they referred me to FINRITE and i had the unfortunate pleasure of speaking to someone (Kiershen - i believe(forgive my spelling) ) who sounded disinterested in assisting. You could barely make out what she was say and do not get me started on being placed on hold for more than 10 minutes. She advised that there was an error on their side and that the device was never insured. It has been 2 months since i was at the store and God forbid, if something happened to my device, i was gonna be told stories. Now i am being informed that the debit order is expected to go off on the 26 of September 2021 and that is when the cover commences. 1. It is not my fault that the system error occurred, i followed the guidelines and took out cover accordingly, i was made to understand that my device is covered. IT'S NOW AUGUST and still no cover!!!!!!!!!!!!!!!! You will tell me stories if i need to make a claim nd tell me that about waiting periods or my device was not insured. I want to make it clear that this is not my fault and thus should not have to wait to get my cover in September. I'm expecting my phone to be covered because that is what i signed up for. you will have to FIX YOUR BROKEN SYSTEMS BECAUSE I SHOULD NOT HAVE TO BE AT RISK OF LOSING MY DEVICE BECAUSE OF YOU ERRORS!!! FIX THIS