KS
Kobus S
1 reviews | Active since Oct 2019
24 Oct 2019, 13:13
Bad Experience and service
I got an account with TFG and markhams. I always pay my account. I went to go by clothes and they said my account is locked. So on the monday I called And they say I am under debt review which I am not and they took away my Credit limit which I had by Them. I also sent them proof from my side which I think i didnt need to do and still they require all my bank statements as if I am a new customer. This is very disappointing and a huge let down as I hope no other customer would be treated this way.
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TFG's replyOfficial
28 Oct 2019, 10:03Good day Kobus Saaiman
We confirm that the debt review block has indeed been removed and we are currently awaiting confirmation from our Recoveries Team with regards to re-instating your previous credit allocation.
We will revert back to you as soon as our Recoveries team has finalized their investigation.
Please accept our humblest apologies for the frustration and inconvenience caused.
Kind regards
The Customer Support Team
We confirm that the debt review block has indeed been removed and we are currently awaiting confirmation from our Recoveries Team with regards to re-instating your previous credit allocation.
We will revert back to you as soon as our Recoveries team has finalized their investigation.
Please accept our humblest apologies for the frustration and inconvenience caused.
Kind regards
The Customer Support Team
TFG's reply28 Oct 2019, 10:03
Official
Good day Kobus Saaiman
We confirm that the debt review block has indeed been removed and we are currently awaiting confirmation from our Recoveries Team with regards to re-instating your previous credit allocation.
We will revert back to you as soon as our Recoveries team has finalized their investigation.
Please accept our humblest apologies for the frustration and inconvenience caused.
Kind regards
The Customer Support Team
We confirm that the debt review block has indeed been removed and we are currently awaiting confirmation from our Recoveries Team with regards to re-instating your previous credit allocation.
We will revert back to you as soon as our Recoveries team has finalized their investigation.
Please accept our humblest apologies for the frustration and inconvenience caused.
Kind regards
The Customer Support Team