TS
Thandolwethu S
1 reviews | Active since Apr 2018
12 Apr 2018, 11:29
Bad experience
Hi. I am extremely disappointed with TFG jewellery insurance. It took me and the telemarketer 20minutes to process my insurance. Now that I claim it has literally taken 6 full month and I still haven't heard anything from them, after so many phone calls and Charlene has still not got back to me.
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TFG's replyOfficial
12 Apr 2018, 15:47Good day thandolwethu - sam,
We are so sorry to hear about this experience. This definitely is not the type of service we want to offer and we will be sure to escalate this to the Insurance Department. A senior will get in touch with you directly to address the issue and provide feedback.
Regards
The Customer Support Team
Best regards,
TFG's reply12 Apr 2018, 15:47
Official
Good day thandolwethu - sam,
We are so sorry to hear about this experience. This definitely is not the type of service we want to offer and we will be sure to escalate this to the Insurance Department. A senior will get in touch with you directly to address the issue and provide feedback.
Regards
The Customer Support Team
Best regards,