RVdM
Roviette Van der Merwe
1 reviews | Active since Oct 2010
31 May 2021, 20:21
Bad delivery Status
Placed an online order on 29 May 2021. According to the online order tracker it was handed ober to the courier on 21 May2021 With expected delivery date 27 May2021. After I did not receive my otder, i checked the track snd trace nr. The courier company has no detail of my order. Phoned the customer care line Twice but still no answer.
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
01 Jun 2021, 14:19 Good day Roviette Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,
TFG's reply01 Jun 2021, 14:19
Official
Good day Roviette Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,