Bad delivery service and lack of communication and urgency

I placed an online order on the TFG group for 4 clothing items on 07/06/2021. On 10/06/2021 3 of the 4 items arrived. I have since been tracking the last parcel with RAM and it is staying in the same state where the driver has collected the item from the store on 08/06/2021. I have had no feedback as to why there is a delay on this Item. I have called TFG on the 18/06/2021 and Patricia advised that she will be escalating this to her supervisor and will provide feedback. I have still not received feedback from TFG. I have also called RAM multiple times for this and all that was said was we are escalating this. It has been 13 days since RAM has collected this parcel of which I paid for and till today have not received. When am I getting my parcel and why is there no communication on this? What is going on TFG!?!