Bad customer services from TFG

Few weeks ago I requested an item from another branch that was currently on sale ,I do understand that these requests needs to get approval from headoffice/ area managers..etc....I was in numerous times in contact with store manager of the branch that has the item in stock..as well as headoffice,almost 3 weeks ago I requested during the sale and its almost another week that has past with no service or reply from headoffice / area managers.....it's actually pathetic that a customer needs to wait this long for any answer...TFG HEADOFFICES/ AREA MANAGERS you really need to step up your customer services ,it's absolutely horrific and terrible....how long does a customer still need to wait...and then it will probably be an issue as the sale ended weeks ago as well.absolutely pathetic services