Bad customer services from @home store Blueroute Mall Capetown

I called @home stores in Capetown inquiring about a product that I needed (a gift for my mother). It's an air fryer. All stores close to me were out of stock? I thought of going out of my way and called @home blueroute mall's branch. I was advised by the sales lady called Tercia that they do have the product I needed in stock. I asked her to keep it aside for me the same day I called because it'll take me a while to get to blueroute mall. Just before 3pm I called again to inform them that I'm running a tad late and whether the product is still kept aside, the lady said yes. I was so happy and excited. About 5 minutes away from blueroute mall I got a call from Tercia advising me that the product is damaged 😥 and unable to purchase it. I was extremely furious and sad! Just for the fact that I needed the product before the weekend and it took me a while to get to blueroute mall. Please ensure that workers are 110% sure and check products before customers collect items. If I had the option to rate 0 stars, I would.