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Phumzile M
1 reviews | Active since Aug 2021
07 Sept 2021, 10:12
Bad Customer Service
I still have not received any response from Foschini,and today is the 07/09/2021.i need someone from Foschini to call me.I bought a phone and it didn't work the next day.I took it back to downtown Foschini in Witbank,it's been over a month now and no one has called me back to give any response.I no longer want that phone and I need my money back,cause I bought another phone
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TFG's replyOfficial
08 Sept 2021, 19:41Dear Phumzile We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply08 Sept 2021, 19:41
Official
Dear Phumzile We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team