wW
williamsbianca W
1 reviews | Active since Feb 2016
16 Dec 2021, 10:35
Bad Customer Service
I recently opened a TFG account. I went into Totalsports to ask them to change my account from a 12 months to a 6 months account. I was told they can't I need to come back today. I tried linking my account on the website and it shows the card is blocked. Your service sucks!
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TFG's replyOfficial
16 Dec 2021, 12:39Good day Bianca
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply16 Dec 2021, 12:39
Official
Good day Bianca
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team