MS
Mthobisi S
1 reviews | Active since Sept 2020
09 Jan 2021, 06:16
Bad customer service
The online store is annoying, an order I made last year November still has not been delivered despite numerous follow ups. I've been in contact with Ayesha Johaar and is been making empty promises. I will now take this matter up to clothing retail ombudsman. I'm sick and tired, I even asked to be refunded but none of these happened.
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TFG's replyOfficial
11 Jan 2021, 09:03Dear Mthobisi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply11 Jan 2021, 09:03
Official
Dear Mthobisi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team