BAD CUSTOMER SERVICE

I'm sad to say that this company has got no structures,where the left dont know what the right is doing. Before we went on holiday I called their financial services department ,informing them that we will only be back home 2 days after,we normally pays our accounts. This lady , took my details and assured me that it would not be a problem, because our accounts are not in arrears. TFG regard arrears after the 7 th day of the month. So I do not have to worry. On the 2nd of January 2025,I received numerous sms messages, reminding me,that I might have forgotten to pay my account. As the day progress the messages got more,and more threatening and annoying. This after I asked for clarity, BEFORE we went on holiday. It's disgraceful to treat loyal customers like this. How many times must I say,that any good company should first look at a client's payment records,before making these uncalled for messages.