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palesa P
1 reviews | Active since Jan 2023
18 Jan 2023, 20:03
bad customer service
My name is palesa phetlhe i went to total sports in mamelodi crossing denlyn on the21december 2022 i purchased a dress which costs R650 with my bank card around 4pm then loadshedding started my payments did not reflect on the store side so i paid again around 4:25pm the manager assured me i will get my money back if double charged till today the 18the january i haven't been refunded i call the store everyday they just tell me it will be in my account within 24Hrs and they don't even do follow ups m very dissappointed
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TFG's replyOfficial
19 Jan 2023, 13:46 Dear Palesa
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply19 Jan 2023, 13:46
Official
Dear Palesa
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team