CP
Cindy P
1 reviews | Active since Oct 2022
25 Apr 2023, 09:22
Bad customer service and poor system
I'm ridiculously getting so frustrated with the calls nonstop!!! When I spoke to a consultant to arrange a debit order even a debit order mandate was emailed!!!! How many times must one be harrassed of the account when I know I must pay even so when I do at the least I have and try and set up a debit order they still have the audacity to call non stop!!! DOES YOUR AYSTEN BIT RECORD THE CONCERSATION AND WHAT WAS CAPTURED IN THE SYSTEM!!!
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TFG's replyOfficial
25 Apr 2023, 10:24Hello Cindy,
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
Please don't hesitate to reach out if you have any further concerns.
TFG's reply25 Apr 2023, 10:24
Official
Hello Cindy,
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
Please don't hesitate to reach out if you have any further concerns.