Bad customer service

I am writing to express my disappointment with the service I received at Exact in Dobsonville Mall.

On Monday at around 11:30, I came to lay-by a pink coat. When I arrived, there was an older lady assisting at the store. I politely asked for assistance, but she told me she could not help me because she was busy and that I should come back another time.

As a customer who had travelled from far to make a purchase, I found this response very disappointing and unprofessional. Being told to leave and return another time instead of being assisted made me feel that customers are not valued at this store.

It is concerning because no customer should be treated this way when they are ready to make a purchase. Experiences like this make one question whether customers at this location are respected and treated fairly.

I hope this matter can be looked into so that other customers do not experience the same treatment in the future.

My size was only available at the Dobsonville branch, and I travelled all the way from Struben Valley to get it. Imagine the time and petrol spent just to come to the store and be told that I cannot be assisted.

Even after I explained that I had come from far, the lady showed no concern. She continued on her phone and simply said there was nothing she could do. As a customer who came ready to make a purchase, this was extremely disappointing and unprofessional.