FN
Fezeka N
1 reviews | Active since Feb 2013
14 Feb 2022, 09:09
Bad Customer Service
I opened an account online with TFG which was approved and I went to a nearest store (Killarney) to get the card activated so I can start using it. To my surprise the card was blocked just a day after being approved and I could not use it.
A lady called from their Quality Assurance department advising me that the account was approved in error, we got cut off and she never bothered to call back. Her line was bad and I could not even get her name.
I have sent numerous communication to TFG, not even one person bothered to respond. Bad customer service
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
14 Feb 2022, 10:16Good day Fezeka Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply14 Feb 2022, 10:16
Official
Good day Fezeka Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
FN
Fezeka N's updateReviewer Update
15 Feb 2022, 15:35Thank you for your prompt response and willingness to solve my problem. The lady by the name of (Krea) *not sure of the spelling* was of the great help.
I await the unblocking of the card and activation.
Thank you.
I await the unblocking of the card and activation.
Thank you.
FN
Fezeka N's update15 Feb 2022, 15:35
Reviewer Update
Thank you for your prompt response and willingness to solve my problem. The lady by the name of (Krea) *not sure of the spelling* was of the great help.
I await the unblocking of the card and activation.
Thank you.
I await the unblocking of the card and activation.
Thank you.