MR
Matshepang R
1 reviews | Active since May 2021
14 May 2021, 14:03
Bad customer service!!!
I have paid up my account 4 weeks back yet I am still struggling to get a paid up letter. The paid up that is needed by the bank in order for to purchase a car.Their agents keep on making empty promises !!! TFG head office is useless!!!
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Replies (2)0
Replies (2)
TFG's replyOfficial
14 May 2021, 14:56 Good day Matshepang We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply14 May 2021, 14:56
Official
Good day Matshepang We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
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Matshepang R's updateReviewer Update
14 May 2021, 17:40Please send me a statement that shows R0. I really hope you will attend to my query as I can't buy a car
MR
Matshepang R's update14 May 2021, 17:40
Reviewer Update
Please send me a statement that shows R0. I really hope you will attend to my query as I can't buy a car