Bad customer experience

I deeply regret ever opening a TFG account. I don’t know if the problem lies in their weak systems or in employees who simply don’t follow proper processes, but my account was dragged into *****ulent activity. I reported the issue immediately and requested that my account be blocked while investigations were underway. Yet, to my absolute shock, someone managed to open another account using my exact details. How is it even possible for a new account to be created with the same information when the original one is under investigation and supposedly restricted? This is beyond negligence. If a client’s account is blocked, how can you allow the same details to be used again? I’ve been calling forensic multiple times, but I’ve received no help whatsoever. @TFG, this is unacceptable—do the right thing!