VF
Vuyiseka F

1 reviews | Active since Nov 2020

15 Dec 2020, 11:56

bad client service

Am really disappointed in the way you conduct business I have not received any feedback from Foschini regarding my account. The account has been paid in full and yet no update has been done with compuscan. It’s been months since I have been calling you guys regarding my account I was informed that the account has been handed over called that company and they cannot find my account, called back to Foschini and was told that this matter has been sent to recoveries and I will receive feedback. Till today no feedback has been received. You customer service agents are downright rude last one I spoke with called me “DOM” am not sure whether this is the trying you give to your staff

0
Replies (1)
TFG
TFG's reply17 Dec 2020, 14:17
Official
Dear Vuyiseka  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team