BZ
Bilqees Z
1 reviews | Active since Feb 2015
14 Feb 2022, 16:20
Bad Business Practice
Placed and paid for an order on 26th Jan 2022. First there was no follow through of my delivery by TFG. I had to track my own parcel and inform TFG that it was laying at RTT since 27th Jan 2022. On 04/02/2022 my refund was processed as the parcel went missing at the courier depot but it is the 14/02/2022 and still no money. Now they expect me to wait another 10 days! then i called and was placed on hold for over 10 minutes no response!
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Replies (2)
TFG's replyOfficial
14 Feb 2022, 16:30 Good day Bilqees We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply14 Feb 2022, 16:30
Official
Good day Bilqees We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
BZ
Bilqees Z's updateReviewer Update
15 Feb 2022, 09:56TFG, please do not send me robotic responses. I need an actual response and my money back that i should have received long ago! still making me wait for my money for your error of losing the parcel.
BZ
Bilqees Z's update15 Feb 2022, 09:56
Reviewer Update
TFG, please do not send me robotic responses. I need an actual response and my money back that i should have received long ago! still making me wait for my money for your error of losing the parcel.