bad bad bad bad service

This is heartbreaking rather sad .

My account was handed over .I followed all the steps to pay my account I requested a settlement quotation. I paid the full amount I also requested a paid up letter I paid my account on the 20th of February 2019 and after it was advised that I still owe on my account.i than send the paid up letter to the email addresses provided by tgf group and today 9 months after its advised that I still owe 1700 when ui have a paid up letter and the paid up letter was send to the tgf group .I reported them on hello peter at the time nothing was done , I than took it further to the credit omburd they contacted me and said the matter is resolved .I am requesting for the amount to be removed because I paid my account in full and I have prove they can either reinstate my account if they still want me as a client or close my account because I did pay them that was owed to the the full amount that was on the settlement letter .