Bad attitude from an Exact store consultant

I went to Exact Nkomazi plaza in Mpumalanga on the 7th of February 2023 to exchange some shoes a guy by the name of Bonginkosi was busy on his phone making a personal call to his girlfriend while I waited , he then spoke to someone from Nokia , fine I accepted but I went on the store again on the 8th of February the guy was rude to me he could not help make a laybye I stood on the counter since he said about 15 minutes was left before loadshedding but to my surprise he kept on helping other customers pay, then there was a sheet of paper with barcodes he said he wants to load those he can't help with a laybye, i told him it's bad service I'll report him, instead of him apologising he said I must go ahead and report him, I'm not happy at all please re-train him