Bad advisor and after sale service

<p>Last week sportscene had a timberland promotion of 25%off wherby i bought online a pair of boots. Immediately when confirmation of payment was received i realised that i had bought the wrong colour. I advised the online customer service guys responding to an email that confirmed my payment. I was immediately advised to reorder the right colour then return the wrong one to store once received but i didn't have that amount of money lying around for such so i couldn't. When the goods arrived i took them to sandton city branch only to be told that they don't have my size in the colour that i wanted, searched store that had and i went there to exchange. Upon my arrival at Clearwater mall i was told that the manager/authoriser has just left and need to come again. I had to explain how far I've travelled just so the manager can be called to assist. Manager agreed and the exchange process started. Was asked if i used my card to buy and i said yes so process is to credit the account back then debit me again. But then because the promotion is over i couldn't be debited with the refund price. As i didn't plan to spend extra R1k on this i had to just take the refund as there's nothing that could be done, unfortunately i lost the shoe that I've been looking forward to. My complain here is, i've just discovered that i was incorrectly advised by online as the terms and conditions state that i can cancel order prior dispatch. I could've been able to purchase while still on promotion. Secondly if thhis was a gift and i didn't have source document/card what was going happen? I could be owning this but terms and advise is flawed</p>