RA
Ridwan A
1 reviews | Active since Jul 2016
19 Apr 2021, 14:53
Bad administration service
26th of March did a eft as I always does but the payment did not reflect, on the 3rd got a msg I did not pay my account. As I have good payment record I decided to pay instore and sort it out later. Contact tfg but they did nothing and keep sending me return mails that I must be patient. Its close to end of the month and thinking I must withhold payment until I get some sort of reaction.
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Replies (2)
TFG's replyOfficial
19 Apr 2021, 15:52Good day Ridwan
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply19 Apr 2021, 15:52
Official
Good day Ridwan
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
RA
Ridwan A's updateReviewer Update
20 Apr 2021, 10:45Thank you Garyl for quickly and efficiently resolving my problem.
RA
Ridwan A's update20 Apr 2021, 10:45
Reviewer Update
Thank you Garyl for quickly and efficiently resolving my problem.