Bad

I have a Foschini account for about 22 years. In July I paid dubble my instalment but they did not pick it up. I usually pay at the end of the month. I realised it when they start sending sms’s to ask for payment. I sent the proof of payment two times to customers services. Clearly they don’t check the emails. They did not located it on my account and start calling me and thread to list me as a slow payer! Ever since they require weekly payment instead of monthly. I have made more than dubbel payment (2 payment one for each sms) for August and today I received another sms!