Baby Room not finished in time... parrot communication services

Bought a carpet online at @home No delivery after 5 days, no update from them either. Called monday - multiple calls- no the item is missing. Waiting feedback from distribution. Tuesday - no feedback from distribution it's being escalated (called 3 times). Wednesday- no feedback from distribution, maybe the item is missing (already been told that on monday). Can't just send another carpet and sort out their claims process on their own time. Wednesday afternoon - we are waiting for feedback, we'll have it tomorrow morning. Asked for a refund (5th time, they keep saying wait for feedback). Refund will take 7-14 working days, so can't go and buy another carpet till then (since I don't roll in the money like most of their clients). Last communication- they will process the refund as soon as they have feedback from distribution... absolutely ridiculous... baby room will now not be finished in time all thanks to @home/TFG