Awful Service

I bought a Tab from the TFG online store with a sim card as well. There was an option for the sim to be RIAC'd which I selected. Upon receiving the tab I noticed the touch screen was a little niggly and the sim was not rica'd. I then went through the process myself of getting the sim rica'd and then after that starting having more issues with the touch screen. I then looked at my invoice on the return policy which said 30 days. I then emailed the online store and enquired and I was told I need to take it to the nearest store. I did so and then was told that they cannot change the item as its passed 7 days and it would need to be sent in for repairs and that will take 21 working days. I told them no where did it say its 7 days the invoice says 30days but still they did not budge and told me that I will have to hand it in to be repaired and that's the policy. A policy they didnt even bother to advise me on upon purchase. That's the great service I received from TFG. It so sad that this is how customers get treated.