AF
Ashleigh F
1 reviews | Active since Feb 2021
18 Feb 2021, 16:32
Awful customer service
I wish I could give a lower rating .
Terrible customer service . I went instore 2 weeks ago to open a tfg account , only to be asked within the span of 2 weeks for my pay slip 6 times which I comp**** . I received an sms today requesting my pay slip once again and upon calling to find out what the issue was , only to be told that my account application had been cancelled . Not once have I mentioned cancelling my foschini account. This is extremely frustrating
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
18 Feb 2021, 16:49Dear Ashleigh Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply18 Feb 2021, 16:49
Official
Dear Ashleigh Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team