Awful customer experience

<p>I ordered an item on the tfg online platform on Sunday, 18 June after having saved up to purchase a gift for my son. On the evening of 20 June, I received a notification stating that my order had been cancelled. I approached tfg to amend my order so that I could still have a gift for my son but they are unable to assist me in any way except in processing a refund.... for which I must wait for 7 to 10 days! I am now really distressed as I have neither a gift nor the money to purchase an alternative item for my son! I am sick of the generic automated responses from the group! I have had no meaningful assistance or apology from them in this regard and feel completely dispensable as a customer. In the current economic climate, one would expect businesses to value their customers.</p>