Awaiting Refund Since June

On the 31st May, I placed an order on TFG for a plant (amongst other items). All my items were delivered besides the plant. On the 17th of June, I saw an email stating my plant had been delivered. I found this strange considering I didn't receive any plant.

I immediately called customer services. I was told that someone named "destroyed" received the package. I had no idea who that was. I remember telling the call centre agent that "destroyed" didn't even sound like a person's name. He said he would follow up and call me back.

He called me back saying that what had happened was the plant had broken. The courier had logged it as "destroyed" and sent it back to the warehouse. The call centre agent had stated that he would log a refund for me.

A few months passed and no return was logged. I called numerous times after that requesting the refund. Every time I was told it was logged. The last time I had called, the agent (Madeleine Van Schalkwyk) had sent an email stating that the refund was logged.

I still have not yet received the refund.

In addition, TFG has messed up another order. I had placed an order for two pairs of boots. I have so far only received one pair of those boots. Someone from RAM Couriers had called me last week to ask whether I had received my order. I found this strange. How could they not know whether a parcel was delivered from their warehouse or not?

When I called to follow up, I spoke to Dillon from RAM Couriers who advised that on his side, it states that the order was delivered. I now, again, find myself in a position where I did not receive an item and have not been refunded for it. When someone from a TFG store called to follow up on the status of my order they were told that someone named Ltinio signed for my parcel. It makes me absolutely furious that TFG is not verifying the person they are handing over a parcel to.

I am very frustrated and disappointed in the level of customer service that I have received. It has been months and I am still waiting on the first refund and I may wait even longer for the second refund?

Should this matter not be resolved soon, I will be forced to take legal action.

All evidence of emails, etc. will be provided on request.