awaiting refund for item since 27-12-2019

item ordered on tfg online order number P*** on the 18-12-2019, item was hijacked on the 19-12-2019. we heard zero from tfg online. I phoned on the 22nd, 23rd and 24th as the item was a Christmas present for my daughter, i was told the item was with the courier. I phoned courier and told it was hijacked. tfg online insisted this is not the case. I was stuck phoning courier and tfg online, being sent from pillar to post. needless to say item was not delivered AS IT WAS HIJACKED!!!!!!

I called tfg online on the 27th Then they also now agreed the item was hijacked. tried getting a refund from the 27th and keep getting told its with finance department. and the telephone consultant will escalate to her manager. eventually on the 02-01-2020 i was sent the link to input banking details. this was done on the 02-01-2020 to this day no refund.

I have been phoning daily to find out the progress of the refund. everyday i get the same story. its with finance department. i will escalate to my manager and give you a call back. I have yet to receive any calls from tfg online.

yesterday i called and was told the refund will be processed yesterday and take 24 -48 hours to reflect. today i called again, guess what. I am told the finance department has not processed the refund. the lady i spoke to will escalate to her manager and get back to me.

this is by far the worst experience i have ever had. my daughter did not get a Christmas present and we sill have not been able to get her something as you guys are delaying a refund for who knows what reason. I am only one person. but this person will never deal with your online store or brand in the future. I am sick of the disgusting way i have been treated by you. you guys are worse than telkom.