Atrocious service response rate

<p>Three weeks later and no response as their customer service is beyond atrocious.</p> <p> </p> <p>Frankly I am quite disappoint in the service I received at your Foschini store in Century City on the 5 March 2017. This happen around 7:30pm upstairs section at the cellphone kiosk/display. An elderly looking white female approached myself and wife whilst browsing the mobile phones on display.</p> <p>I asked her if I could lay bye any of the cellphones on display and her response was no we don't not take lay-byes on cell phones in an abrupt and negative tone. I was like WOW..!!! Is that the way you speak to customers. I then asked her why not, she said because we don't, Then i told her i used my lay bye card to lay bye my wife's wedding ring at American Swiss. Her reply was then well that is for jewelry only , why don't you go ask them.But then again she doesn't see to have product knowledge nor customer etiquette trianing. O yes..! I forget people emplyed at the TFG are placements so just fill the gaps.</p> <p> </p> <p>OMFH..!!! If this is the staff you employ and the rate of service I have received best bet you could rather change the group into circus mayham. After I have been a loyal customer for the past 7 years and have not received such bad attitude from any staff member within the TFG.</p> <p>I have then decided to approached the store in the golden acre (American Swiss) which I have been using all the years and they are tops. If i must rate that store I would give Zubwayda 10/10 for service and product knowledge. She had made a print out an allowed me to read the T's and C's with regards to lay byes. I am sure to put this ordeal on every social media platform allowing the public to know of the service rate at the store and by word or mouth which would be spreading like wild fire in know time. I hope this is been address in accordance.</p>