UN
Urshela N
1 reviews | Active since Dec 2015
17 Dec 2022, 10:36
ATROCIOUS SERVICE FROM TFG
I placed online order number p*** on the TFG website on 28th November 2022 for 3 items. On the 30th November 2022, I was informed by TFG that 2 out of the 3 items were cancelled as according to TFG, "We have tried to source it from several locations but could not find stock that was suitable for sale". I enquired from the TFG call centre if I could have the entire order cancelled which they refused to cancel. The remaining item was then delivered to me 10 days later on 10 December 2022 which I promptly returned. I should have been asked by TFG if I wanted to proceed with the order after they had cancelled 2 out of the 3 items.
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Replies (1)TFG's replyOfficial
17 Dec 2022, 13:43 Good day Urshela
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply17 Dec 2022, 13:43
Official
Good day Urshela
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
