Atrocious customer service TFG

I went to Due South Cradlestone to purchase items off my Foschini account. Alas the account would not allow the 33% store discount that they have on denims and backpacks. The store personnel tried their level best to assist. They were put from pillar to post to sort our my problem. One of the call center staff even went to the extent of saying that it is not their problem that my card was not working. How does that b one the customer’s problem, I was in this store for more than two hours trying to get my problem fixed. If this is the kind of service that one is given by TFG then they do not deserve to be in business. I have never felt so hopeless and frustrated with a service provider as if that is not enough, I ordered items online to receive at Totalsports Cradlestone. I got an sms from Pargo to say that my parcel was delivered on Friday. Friday I went and there was nothing, today Saturday I went still nothing has been delivered at the store. I do not have time to keep checking if the parcel arrived this is very terrible customer service. Maybe it is time I close my account they clearly do not want m6 business.