JH
Jacques H
1 reviews | Active since Nov 2014
13 Dec 2018, 14:02
Arrogance and apologies
So I went to Archive Menlyn on Sunday. Spoke with Lazarus. Wanted shoes for my son for Christmas. As always no size. He ensured me he will have the shoes with him before today. He received the shoes this morning at 10am. I called in at 12:10, “oh sorry sir I wanted to call you before end off business. But I got the wrong sizes!!” I told him on Sunday I am leaving for the coast Friday. Is he sure he can get the shoes.. yes 100% sure sir. Guess what then spoke with the manager Khabelo. What an arrogant man. So TFG now I will close my account. Your staff is *********** and ******. Thanks Khabelo. You rock buddy. Next time be a telephone tiger infront of me...
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Replies (2)
TFG's replyOfficial
13 Dec 2018, 14:18Good day Jenricoz4,
Thank you for bringing this to our attention. We have passed your feedback on to management to address and will be sure to contact you regarding the outcome.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards
The Customer Support Team
Thank you for bringing this to our attention. We have passed your feedback on to management to address and will be sure to contact you regarding the outcome.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards
The Customer Support Team
Best regards,
TFG's reply13 Dec 2018, 14:18
Official
Good day Jenricoz4,
Thank you for bringing this to our attention. We have passed your feedback on to management to address and will be sure to contact you regarding the outcome.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards
The Customer Support Team
Thank you for bringing this to our attention. We have passed your feedback on to management to address and will be sure to contact you regarding the outcome.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards
The Customer Support Team
Best regards,
JH
Jacques H's updateReviewer Update
13 Dec 2018, 14:29Yes please build your business on apologies. Ashley Ohlsson opted to rather close my account because of fowl language instead of understanding my frustration. Thank you for ruining my sons Christmas TFG. F**** your apology. I pay with real money not apologies...
JH
Jacques H's update13 Dec 2018, 14:29
Reviewer Update
Yes please build your business on apologies. Ashley Ohlsson opted to rather close my account because of fowl language instead of understanding my frustration. Thank you for ruining my sons Christmas TFG. F**** your apology. I pay with real money not apologies...